Health and hygiene protocols

In case you test positive for Covid-19 during your stay and have to quarantine in Gran Canaria for more days than previously contracted, or in case you do not have private insurance to cover the extra accommodation costs, the Autonomous Government of the Canary Islands offers to all tourists in this situation an insurance to cover the accommodation costs for those extra days.

Ask our reservations department for more information about the terms and conditions of this insurance.

In order to safely face COVID-19, Palm Oasis Maspalomas applies additional health and safety measures in accordance with the measures established by the competent authorities at all times. In addition, to guarantee our clients and staff safety, some of our services and facilities may be limited or unavailable, always in accordance with the health measures established by the competent authorities at all times. It is our intention that the swimming pools will function normally, but we will comply with the health measures established by the competent authorities at all times.

Our food and drink services may be limited due to COVID-19.

Our facilities include an infirmary, where our staff have different kinds of COVID-19 tests performed by qualified health professionals. To get a test, you must make an appointment in advance. Guests can check the prices of the different kinds of tests available in reception.

Protocols in our facilities

Protocols for our employees

Protocols for guests

Protocols for Pools / Beaches

Catering protocols

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