Health and hygiene protocols

In case you test positive for Covid-19 during your stay and have to quarantine in Gran Canaria for more days than previously contracted, or in case you do not have private insurance to cover the extra accommodation costs, the Autonomous Government of the Canary Islands offers to all tourists in this situation an insurance to cover the accommodation costs for those extra days.

Ask our reservations department for more information about the terms and conditions of this insurance.

In order to safely face COVID-19, Palm Oasis Maspalomas applies additional health and safety measures in accordance with the measures established by the competent authorities at all times. In addition, to guarantee our clients and staff safety, some of our services and facilities may be limited or unavailable, always in accordance with the health measures established by the competent authorities at all times. It is our intention that the swimming pools will function normally, but we will comply with the health measures established by the competent authorities at all times.

Our food and drink services may be limited due to COVID-19.

Our facilities include an infirmary, where our staff have different kinds of COVID-19 tests performed by qualified health professionals. To get a test, you must make an appointment in advance. Guests can check the prices of the different kinds of tests available in reception.

Protocols in our facilities

All facilities are disinfected daily
You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
Protective screens in customer service areas
The lifts can only be used by one person at a time or at most by 2 people who share the same room
Room keys will be disinfected before handing them over
Rugs have been removed from all rooms
Towels and bed linen are washed at high temperature
TV remote control and telephone are sterilised daily in all rooms
Open or foot-operated waste bins lined with a bag
Vent filters are cleaned regularly

Protocols for our employees

All personnel using the common areas will wear masks.
All personnel accessing the rooms will wear masks and gloves (floor maids and service personnel).
All members of staff know the new health and safety measures
The staff will have their temperature taken daily
Staff uniforms are washed and disinfected daily
Co-workers must stay at least 1.5 metres apart
Daily control of the state of health of all employees
Reception staff will disinfect the counter every time they finish attending a client

Protocols for guests

Protocols for Pools / Beaches

Catering protocols

We will use non-reusable napkins
The hotel will offer take-away meals
The number of people will be controlled to avoid overcrowding
Menus will be removed from dining area
Both the Pool Bar and the Restaurant are located on outdoor terraces.